Your Data Protection is Our Priority

This Privacy Policy is issued by mae445 ("Company", "we") and applies to all users who use the mae445 platform accessible through our official website. We operate under international licensing and comply with a globally recognised data protection framework.

By registering an account or continuing to use mae445 services, you agree that your personal information is managed in accordance with the terms set out in this policy. If you do not agree with any part of this policy, you are advised not to use our platform. This policy covers all our service channels including the web platform, live chat and 24/7 email support available in Malay and English.

The mae445 platform is for users aged 21 and above only. We do not knowingly collect data from individuals below this age limit. Should we find that such data has been collected without our knowledge, immediate steps will be taken to delete it.

In carrying out our operations, mae445 collects several categories of information depending on the nature of your interaction with our platform:

Personal Identification Information

• Full name as stated on your MyKad or valid identification document
• Identification card number (MyKad) or passport number
• Date of birth for the purpose of verifying the 21-year age requirement
• Active email address for account communications
• Mobile phone number for two-factor verification and notifications
• Current residential address

Financial and Transaction Information

• E-wallet account details (Touch 'n Go eWallet, ShopeePay) used for deposits and withdrawals
• Bank account number for transactions via FPX or DuitNow
• Records of deposit transactions, withdrawals and bonus claim history
• Information related to crypto assets (USDT, BTC, ETH) for users who use those payment methods

Technical and Usage Information

• IP address, device type and web browser used
• Login and logout activity logs
• Game and betting records within the platform
• Cookie data and related tracking technologies that help improve the user experience

mae445 uses the information collected solely for legitimate and transparent operational purposes. Your information will not be used for any other purpose without prior notification and your consent.

• Identity and account verification: Ensuring compliance with the 21-year age requirement and verifying user identity to prevent fraud and money laundering.
• Financial transaction processing: Managing deposits, withdrawals and bonus payments such as the 120% first welcome bonus of up to RM300 with a 10x bonus amount wagering requirement.
• Service delivery: Enabling access to all gaming products on the platform including slots, live casino, sports betting, fishing games and tennis.
• Customer support: Providing assistance via live chat and email 24/7 in Malay and English.
• Platform security: Detecting and preventing fraudulent activity, account misuse and cybersecurity threats.
• Legal compliance: Meeting reporting requirements under the international licensing regulations we adhere to.
• Service improvement: Analysing usage data in aggregate form (without individual identification) to enhance platform functionality and the user experience.
• Marketing communications: Sending promotional information and the latest offers — only to users who have given consent to receive such communications.

mae445 does not sell, rent or disclose your personal information to third parties for independent marketing purposes. However, in the context of normal operations, there are limited circumstances where we need to share information with certain parties:

• Payment service providers: Entities that process DuitNow, FPX, Touch 'n Go eWallet, ShopeePay and cryptocurrency transactions on our behalf. They are bound by strict confidentiality agreements.
• Gaming platform providers: Game software developers whose technical platforms are integrated into mae445 — only the minimum technical data required is shared.
• Regulatory bodies and law enforcement: When required by law, court order or direction from a competent authority, we will disclose the necessary information.
• Auditors and security services: Third parties that assist us in conducting security audits and ensuring the integrity of our systems is maintained.

In all of the above cases, the scope of sharing is limited to information that is strictly necessary, and the receiving parties are contractually bound to maintain the confidentiality of that data.

Protecting your personal information from unauthorised access, misuse or loss is our primary responsibility. mae445 implements multiple comprehensive layers of technical and organisational security:

• Data encryption using TLS/SSL 256-bit protocol for all communications between your web browser and our servers
• Data-at-rest encryption for all sensitive information stored in our databases
• Two-factor authentication (2FA) system available for all user accounts
• Role-based access controls ensuring that only authorised staff can access user data
• Continuous monitoring for anomalies and suspicious activity within the system
• Regular security audits by independent cybersecurity teams
• Clear incident response protocols in the event of a data breach

While we take all reasonable steps to protect your data, we remind you that no system is entirely free from risk. You also play an important role in keeping your account secure — ensure your password is strong, unique and not shared with anyone.

As a mae445 user, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal information — subject to relevant legal compliance and security requirements.
• Right to Restrict Processing: You may request that we limit how we use your data in certain situations.
• Right to Data Portability: You may request a copy of your data in a machine-readable format for transfer to another platform.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: You may withdraw consent you have previously given — however, this will not affect the validity of processing carried out before that withdrawal.

To exercise any of the above rights, please contact our support team via live chat or email. We will endeavour to process your request within a reasonable timeframe.

mae445 uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information about how you use our platform to help us improve our services. All data is collected anonymously.
• Functional Cookies: Store your preferences such as language and display settings so you do not need to reset them each time you visit the platform.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect some functions on the mae445 platform.

Mae445 stores your personal information only for as long as it is needed for the purposes stated in this policy, or as required by applicable legal and licensing requirements.

• Active account information is retained for as long as your account is active and for the required period after account closure for legal compliance purposes.
• Financial transaction records are retained in accordance with applicable legal requirements for audit and tax reporting purposes.
• Security activity logs are retained for a sufficient period to allow investigation of security incidents.
• When data is no longer needed, we will delete or anonymise it in a secure manner.

Mae445 reserves the right to amend, update or replace this Privacy Policy at any time in line with regulatory changes, technological developments or improvements to our operations. Any amendments will be published on this page along with the latest update date.

For material changes that significantly affect your privacy rights, we will notify you via your registered email or an in-platform notification before the changes take effect. Your continued use of mae445 services after the date the changes take effect will be considered your acceptance of the updated terms.

We encourage you to review this policy from time to time to ensure you are always aware of how we manage your personal information.

If you have any questions, concerns or requests regarding this Privacy Policy or how we manage your personal information, please contact our data protection team through the following channels:

• Live Chat: Available 24/7 directly within the mae445 platform in Malay and English
• Email: [email protected] — our team will respond within a reasonable timeframe

We are committed to handling every enquiry with transparency and full accountability. Your satisfaction and trust are our priority.